Comments on: Heal Thyself – Can VW Dealers Fix Customer Service Issues http://motorlust.com/vw-dealership-improvements/ The online magazine for car guys - previews, reviews, aftermarket, and other cool stuff Tue, 13 Oct 2009 20:15:59 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: ABlauer http://motorlust.com/vw-dealership-improvements/comment-page-1/#comment-106 ABlauer Thu, 08 Oct 2009 05:26:50 +0000 http://motorlust.com/?p=1072#comment-106 Living in Boston, I went to 5 different dealerships over 2.5 years and they all screwed me in some way or another. "Oh, we didn't replace your wheel bearing, we repaired it. Repair is not covered under warranty, but replacement would have been. That'll be $94." You can't REPAIR a wheel bearing. I brought my car into Boston VW for a bad front end rattle, still under warranty. I got a call the next day saying that they had snapped a bolt in my crossmember and that if I wanted it fixed, it would be $2200. Long story short, I got it towed to a body shop who fixed it for $200, and then the VW dealer sent me a bill for $350 they had exerted in labor, with BLACK LIST typed under my name and address, which I brought to the local news and Boston VW stopped asking for money shortly thereafter. I have about 4 or 5 similar stories. That's the reason I sold my VW and swore to not buy another new VW ever again. I did find one good VW dealer (Walker VW in VT), who took my car in for a warranty repair, ended up replacing two other things they noticed were worn when they put it on the lift, and didn't try to scam me a penny for any of it. Too bad they all can't be like that. Living in Boston, I went to 5 different dealerships over 2.5 years and they all screwed me in some way or another.
“Oh, we didn’t replace your wheel bearing, we repaired it. Repair is not covered under warranty, but replacement would have been. That’ll be $94.” You can’t REPAIR a wheel bearing.

I brought my car into Boston VW for a bad front end rattle, still under warranty. I got a call the next day saying that they had snapped a bolt in my crossmember and that if I wanted it fixed, it would be $2200. Long story short, I got it towed to a body shop who fixed it for $200, and then the VW dealer sent me a bill for $350 they had exerted in labor, with BLACK LIST typed under my name and address, which I brought to the local news and Boston VW stopped asking for money shortly thereafter.

I have about 4 or 5 similar stories. That’s the reason I sold my VW and swore to not buy another new VW ever again.

I did find one good VW dealer (Walker VW in VT), who took my car in for a warranty repair, ended up replacing two other things they noticed were worn when they put it on the lift, and didn’t try to scam me a penny for any of it. Too bad they all can’t be like that.

]]>